June 2018

In This Section

Breaking News

Redemption & FEC Report Advertiser Renewals for 2018 Hit 97%

We must be doing something right!!!

I want to personally thank our current family of 85 Advertisers in TRR-FEC for their continued support (more than double since 2015). The renewal rate for 2018 is 97%.  I also try my best to include as many of the linked advertiser banners in my Frank ‘the Crank’ Blog articles and to keep the banners, skyscrapers, and buttons updated.

Andamiro Testimonial  

“Inclusion in the Redemption & FEC Report has had a positive impact on Andamiro products and has helped strengthen the Andamiro brand in the redemption category. In particular, the newsletter’s reporting on Andamiro’s SpongeBob Pineapple Arcade — both praise and honest criticism — has elevated awareness of the company’s first pusher and card attraction. In general, the Redemption Report is professionally edited and illustrated, and comprehensive in its coverage. Its grassroots content and presentation of data are unique to the amusements industry. We look forward to the next editions.”

—Nick Montano, Marketing Director, Andamiro USA Corp.

Bowl Expo 2018 Las Vegas – Big Success

Bowl Expo 2018 saw more exhibitors and more attendees and more importantly, more 1st time attendees. I am not exactly sure how the BPAA attracted more than 400 new attendees – was it having Lou Holtz as the Keynote or the 16 hot topic seminars or the awesome marketing done by BPAA on the networking advantages or the rollout of QubicaAMF’s new game changer ‘Hyper Bowling’?  Perhaps all of the above and the fact that bowling centers nationwide and worldwide are upgrading their offerings (especially food) to keep up with the out-of-home leisure competition. BPAA President Nancy Schenk tells it better than I can write it:

Bowl Expo 2018 Video Compilation – Las Vegas, NV

Nancy Schenk – BPAA President – Bowl Expo 2018

Jeff Boje – BPAA President (2004-2006) – Bowl Expo 2018

Michael Ducat – BPAA President (2000-2002) – Bowl Expo 2018

Peter Gustafson – American Amusement Machine Association (AAMA) – Bowl Expo 2018

Lori Schneider – Amusement & Music Operators Association (AMOA) – Bowl Expo 2018

Meg Bonnichsen – SureShot Redemption – Bowl Expo 2018

Emanuele Govoni, Jay Buhl – QubicaAMF, ‘Hyper Bowling’ – Bowl Expo 2018

Bryan Severance – SpringboardVR – Bowl Expo 2018

Bryan Azorsky – Modal VR – Bowl Expo 2018

Steven Wheeler – ‘Kid Cannon’ – Bowl Expo 2018

Ken Paton – Paton Financial Group – Bowl Expo 2018

Mark Johnson – Bay Tek Games – ‘Connect 4 Hoops’ – Bowl Expo 2018

Wayne Snihur – American Changer – ‘Debit Card Dispenser’ – Bowl Expo 2018

Rand Wright – SafePark USA – Bowl Expo 2018


Best Seminar I have Attended in a Decade!

’51 Ways to Improve F&B Operations in 90 Minutes’ by Mike Holtzman (President) – Profitable Food Facilities Worldwide

We learned how to buy quality chicken, beef, and fish and save money, improve food quality, improve food physical presentations, raise prices, improve menus, make more bottom line dollars…and get rave customer reviews!!!  And all in 90 minutes!!!! http://www.profitablefood.com/

‘Connect 4 Hoops’ (Bay-Tek) the Hit Game of Bowl Expo 2018

Editor’s Note:

This is a great example of how our industry can use existing technology to combine two competitive games into a great new game!!!  The first player to align four balls either horizontally, vertically, or diagonally on the augmented reality vertical LED projected grid wins!!!  They say that one or two players can play, but we all know that the more hands a team has the better.  Teamwork pays off!  This is a game where a player can be ahead and lose at the last second.  It looks easier than it really is…and that is what repeat play is all about!!!!  Way to go Bay-Tek!!!!




Foundations Entertainment University 2.0 Minneapolis MN at the Big Thrill Factory (Oakdale & Minnetonka)

Foundations Entertainment University #45 Deemed a Success

(As printed in AMOA’s Off the Top e-Newsletter July 2, 2018)

2018 is the 16th consecutive year for Foundations Entertainment University (FEU), the industry’s #1 ranked educational seminar program for family entertainment centers (FECs). FEU Class #45 concluded in Minneapolis, MN last month and the recent graduates will join the esteemed group of more than 1,410 alumni and more than 275 FECs that got their start with Foundations.  A total of 50 attendees were present (24 attendees from 12 states, 19 sponsors, 6 speakers).  The group visited three FECs for hands-on learning – Big Thrill Factory in Minnetonka and Oakdale, MN and Punch Bowl Social.  To get a sense of what all the fun was about, click here to view a brief video compilation of the three-day event.

The third, and final, 2018 FEU workshop will be held on October 16-18, 2018 – Houston TX at the DoubleTree by Hilton Hotel Houston Intercontinental Airport.  Early Bird Registration is available until October 1, 2018, for $395, after which the price goes up to $495. Two or more people from the same company: first person at regular rate; 50% discount for each additional person.

AMOA is a proud sponsor of FEU!  Please be our guest and take advantage of a limited number of scholarships available to AMOA members. If interested or you have questions, please call the AMOA Office at (815) 893-6010 or call Frank ‘the Crank’ at 732-616-5345 ([email protected]).

For program details and a list of topics, please visit www.foundationsuniversity.com. Don’t hesitate and get in on the fun.

New Mascot for Foundations University – ‘Rooney’ (Golden Retriever)

FETCHREV Wants to Increase Your Business

[And they are doing just that with their automated software platform!!!]

FetchRev Launching Self-Signup Platform

“One of the biggest challenges for family entertainment centers today is standing out amongst the competition. You can have the cleanest, fanciest center around, but the reality is that your customers are bombarded with options – and the more options they have, the less likely they are to choose your business. So how do you break through the noise and stop losing customers to countless competitors? With an automated marketing solution like FetchRev, that not only collects customer information, including emails and birthdays, but also monetizes that data to drive more foot traffic and revenue to your door.

Until now, family entertainment centers looking to adopt FetchRev had to schedule a demo and go through manual onboarding. This is no longer, thanks to their new self-signup platform. Available to the public late-July or early-August, new customers will not only be able to get their account setup and launch their first offer in less than 10 minutes from their own laptop, but also start seeing results on their first day using FetchRev. Learn more here.


Capitalize on your customer database, as well as in-store kiosks, to sell more parties.

Turn one-time guests into regulars by creating offers that inspire them to come back.

Names, emails, birthdays – collect everything you need to retarget and engage your customers.

With an automated marketing machine filled with actionable customer data, your business is headed for the stars.




Amusement Entertainment Management, LLC, we offer a full range of consulting services, including early-stage feasibility analysis, business plan development, funding assistance, and conceptual design and layout services.

What Happens In An Internet Minute – Look at the Differences from 2017 to 2018!!!

[It should be obvious that it is getting harder and harder for a business to penetrate its target market through the Internet.  That is why VIP Programs are so important so each of your current customers becomes a part of your marketing department. This is where AppsApps can help.]

Alpha-Omega Amusements & Sales is Your One Stop Shop for Everything Related to Amusement Games

Spoofing – Big Time Phone Scam

This is something you and your family-friends should beware of!

Technical Tips – For Games & For Life in General

Http and Https

What is the difference between http and https?

Time to know this with 32 mil debit cards compromised in India.

The main difference between http:// and https:// is all about keeping your information secure.

If you want to be as smart as Norm on Cheers:

HTTP stands for Hyper Text Transfer Protocol

The S (big surprise) stands for “Secure”…..

Face Place

If you visit a Website or web page and look at the address in the web browser it is likely to begin with the following: http://.

This means that the website is talking to your browser using the regular ‘unsecured’ language.

In other words, it is possible for someone to “eavesdrop” on your computer’s conversation with the Website. This is not good.

If you fill out a form on the website, someone might see the information you send to that site.

This is why you must ‘never’ ever enter your credit card number in an Http website! 

However, if the web address begins with https://, that means your computer is directly talking to the website in a Secure code that no one can eavesdrop on.

If a website ever asks you to enter your Credit/Debit card Information, you should automatically look to see if the web address begins with *https://*.

If it doesn’t, You should *NEVER* enter sensitive Information….such as a credit/debit card number.

Other Important Related Tips

While checking the name of any website, first look for the domain extension (.com or .org, .co.in, .net,  etc.).

The name just before this is the domain name of the website. Example: http://amazon.diwali-festivals.com.  The word before .com is “diwali-festivals” (and NOT “amazon”).

So, this webpage does not belong to amazon.com but belongs to “diwali-festivals.com“,  which we all haven’t heard of before.  Tricky, huh?

You can similarly check for bank fraud websites that are not your bank even though they look just like your bank.

Before your e-banking logins, make sure that the name just before “.com” is the name of your bank.

Something.icicibank.com” belongs to icici, but icicibank.some1else.com belongs to “some1else”.

Lastly, but very importantly, use a TRUSTED wifi network. *DO NOT USE FREE PUBLIC WIFI*. They are NOT Secure. If in doubt, DON’T! – is the best advice. 

Better still, use your own wifi – Your cell phone has a ‘Personal Hotspot’ in Settings – if you can. Hotels, Airports, and ANY public wifi is a NO! NO! – where you intend disclosing your financial info.

SpongeBob Pineapple Arcade – Solving 3 Error Codes

(Ray Dachik, Regional Manager/Tech, Alpha-Omega Amusements & Sales) – (Err-7, Err-9, and Err-10) & Update to Token Chute Modification

Err-7 – Rear Elevator Hopper Error

This problem is caused by a serious lack of sufficient coin medals in the rear hopper. I have temporarily reduced the frequency of that error by adding more coins to both of the rear hoppers. The game manual indicates that you need only a handful of coins in each of the rear hoppers and the game will monitor and add more coins as needed.  HaHa. This is not happening here and from the grapevine, it appears that this issue is common at each our other sites as well. Anyway, by keeping about 500+ coins in the rear hopper you will get much fewer “Err-7” messages. Hopefully, in the near future, Andomiro will change the programming chip to be a little more generous in automatically adding coins to the rear hopper.

SpongeBob Tilt Bridge Stabilization Modification

I have attached some pictures of the arrangement I used to stabilize the tilt bridge on my Sponge Bob Pineapple Arcade game, which turns out to be infinitely better than the spot-welded steel pin that Andomiro uses.

Elaut Top Quality Entertaining The World AMUSEMENT & GAMING

(Err-9 and Err-10) – Medal Out Bridge Error – front or rear microswitch problem

Problem:  The tilt sensors attached to the bridge plate assembly frequently require an adjustment so the metal bridge would trip the sensor lever.

Solution:  On one of my routine ‘Err-10’ visits a few days ago I again readjusted the position of the sensor, and then went into test mode and ran a test of the bridge.  That is when I discovered that the welded steel pin axle broke off!  I initially thought about re-welding the axle pin to the plate but was convinced that was not a great permanent solution. From Day 1 of this game’s arrival, the axle pins for the tilt bridge on each side have been “tilted”. They don’t remain horizontal to the floor. Instead, there is a noticeable downward lean at the tip of the axle of about 15-20 degrees. As a result, there is a similar tilt to the bridge itself.

Initially, I tried straightening the axle pin on both sides, which was easily done, but the adjustment immediately was undone by just a few turns of the bridge motor.


Staring down at the broken axle pin in my hand, I knew that any arrangement that connected this axle at just one point at the top of the plate would not be an improvement.

Idea: A U-bolt might do the job. I used a 1/4” dia. threaded steel rod and bent it in a square U-bolt pattern with a 2.5” middle and a 2” top leg/axle and a ¾” bottom leg. The long leg serves as the axle of tilt bridge and the short leg is bolted to the vertical plate and keeps the axle steady with absolutely no wiggle.

I re-drilled the hole left by the broken steel pin and drilled another hole for the bottom leg and attached the U-bolt through the plate and secured the bottom leg with a nut.

The top leg, which would serve as the axle, was considerably stiffer than the original pin and could not be deflected downward. This I hoped would be a long-term solution to the ever-shifting positional changes of the tilt sensors. I also discovered that the position of the lower hole I had drilled put the backside of the U-bolt right on top of the mounting screw holes for one of the position sensors. I drilled a second hole so as not to interfere with anything!

That’s it in nutshell. This repair was done yesterday, so the jury is still out as to the longevity and success of this repair. If it goes for several weeks with no problems and an improvement in Err messages involving the tilt bridge, then I will let you know and will probably make the same change on the other side.

Total cost for the repair is $2 tops or less (although I did destroy a couple of drill bits –that plate is mighty hard on bits!) as compared to an OEM replacement plate for $195 which comes with a steel axle pin guaranteed to droop.

ITC_WEB AD_Horizontal_2016-01 (1)

Update to Last TRR-FEC (April 2018) SpongeBob Coin Chute Modification

I am in the midst of replacing the count hopper motor on 1 side of SpongeBob and decided to use the dismantling opportunity to add a support strap to the PVC pipe I used to replace Andamiro’s OEM metal chute. Below are pictures of the top side and bottom side of the $3 PVC pipe replacement, which also shows the $90 OEM metal chute hovering menacingly nearby –just for comparison.  I originally had the PVC pipe resting on the edge of the token count hopper. Now with the addition of this lower strap, the pipe floats above the hopper and makes servicing the hopper easier.  It does add about 25 cents to the cost of the repair, but don’t worry I covered it. – Ray

Andamiro Service Bulletin – Upgrade resolves SpongeBob Soccer Stars ‘goal post’ sensor issue.

This service bulletin to Andamiro USA’s distributors relates to an upgrade kit now available for SpongeBob Soccer Stars amusement devices. Andamiro USA has begun shipping the upgrade this week to current owners of this Andamiro amusement device. The upgrade resolves a “goal post” sensor issue that may have occurred on games shipped before May 5, 2018. Andamiro USA recommends the installation of this upgrade on SpongeBob Soccer games shipped before this date.

The kit contains the necessary components and instructions for updating SpongeBob Soccer Stars. It includes:

  • A program update that modifies sensor and microswitch functions to prevent ball-counting errors.
  • Goalpost acrylic and tension spring/washer assemblies. Installation of these parts effectively reduces the impact of the game’s soccer balls.
  • A receiving sensor.
  • Instructions (four pages) to guide you through the installation. A PDF copy of this document is available upon request.

Please contact our service or parts departments if you have any questions about this upgrade. You can contact us by emailing or calling:

[email protected] or (310) 767-5800 x2

[email protected] or (310) 767-5800 x3

The estimated time required to complete the upgrade installation is between 60 minutes and 90 minutes. We apologize for any inconvenience.



Top Redemption & Merchandiser Prizes

Sureshot Redemption – You can learn some great tips from Meg

Check out Meg’s Bowl Expo 2018 YouTube Video!!!!

Meg Bonnichsen, Sales

[email protected]

A & A Global Banner

A&A Global Industries completes asset purchase of Store on Wheels (SOW)

Erin E. Roach, Marketing Coordinator

A&A Global Industries | Koko’s Confectionery & Novelty

(o) 800-638-6000, ext. 322 | (m)  724-331-9243 | (e) [email protected]

17 Stenersen Lane, Cockeysville, MD  21030-2113

Store on Wheels SOW employees join the A&A Global team effective immediately.

“Joining a company, like A&A Global, has been a part of my long-term strategy,” said Marty Bisk, founder of SOW.  “They share the same drive to grow this business and the same love that I have for this industry.”

“A&A Global has a massive facility [Baltimore, MD] with equipment and technology to match the demands of our mutual customers. Then, we’ll open an office and showroom in New Jersey, where we can focus on our customers,” Bisk added.

“The synergies between our companies is outstanding,” explained Brian Kovens, A&A Global’s executive vice president. “The SOW’s sale team and support staff are excited to learn about new technology—but most importantly, this will give Marty the opportunity to focus on bringing hot and trendy products to our redemption line.”

The assimilation of SOW into the A&A Global family offers amazing benefits.  They now offer over 5,000 items that include exclusive items, fantastic licenses, and time-honored products.  All SOW products will be available on A&A Global’s award-winning e-commerce site.  The website, specially design for the redemption industry, offers monetization, search by custom ticket value, price and more.  A&A Global also features an EPL that is compatible with all major POS software.

“We, and our customers are poised for growth,” said Kovens.  “Aside from a greater opportunity for all, it’s all business as usual with SOW and A&A Global.”



HMS Monaco – Control Your Home Any Time, Anywhere with 3 Easy to Use Electronic Security Devices

Steve Schulman PH 800-777-0901


TRR Laser-Blast Button Logo + Text in another document 1-23-16

laser blast text





Fun Express has Updated their Plush Line



Rhode Island Novelty  – Top Selling Prizes June 2018

DELCY  GAUTHIER, Corporate Sales


800-435-3456 extension 379

[email protected]

350 Commerce Drive

Fall River, MA  02720





Industry Events July-October 2018

Dates Name/Link City/Country Frank ‘the Crank’ Attending/Speaking
11 – 13 BCA  / Billiard & Home Leisure Expo 2018 New Orleans, LA
21 Michigan Coin Machine Operators Association Annual Meeting Frankenmuth, MI  
22 – 23 Birthday University Atlanta, GA ➡ &  💡
12 – 14 GTI Asia China Expo 2018 Guangzhou, China  
13 Georgia Amusement & Music Operators Association Annual Meeting Atlanta, GA  
16 – 18 IATP Conference & Trade Show Ft. Lauderdale, FL
23 – 27 EAS 2018 Amsterdam, Netherlands  
16 – 18 Foundations Entertainment University 2.0 Houston, TX ➡ &  💡
26 – 28 AMOA On the Road Program Rosemont, IL
27 – 29 AMOA On Campus Rosemont, IL